Senior Channel Manager (Sales Performance & Coaching) Location: Kelowna, BC or Kamloops, BC Position: Full Time (Regular) Description As a Sales Performance Manager, you will collaborate closely with field teams, leaders, sales support, and channel marketing to drive robust sales performance, enhance productivity, and deliver exceptional quality through customized training, coaching, and field excellence programs. What you’ll do You will be responsible for driving TELUS acquisition success within the channel by monitoring performance data, gathering channel feedback, and developing tactics. To achieve this excellence, you will: Driving Sales Performance Develop essential tools and processes to empower field team managers in coaching and performance managing their teams Guide and facilitate effective coaching practices among field teams and their managers Create targeted training and learning strategies tailored to different performance segments and cohorts Analysis and Insights Conduct detailed review of sales and order reporting, analyzing data by technician, team, and region to identify outliers and trends Leverage insights gained from other successful sales channels and teams, as well as broader industry best practices Lead recurring feedback sessions with technician teams to understand on-the-ground successes and challenges Collaboration and Innovation Share critical channel feedback with relevant stakeholders across Marketing, Product & Services, Operations, and Support teams Shape the future tools, processes, and experience for our field teams by delivering targeted and prioritized insight Qualifications Communication & Coaching : Exceptional communication skills, both written and verbal, with proven proficiency in training facilitation and coaching Sales Acumen : Extensive experience in sales, demonstrated by a history of significantly improving sales performance Performance Drive : A passionate and relentless focus on driving performance in others through effective motivation, training, and coaching Analytical & Strategic Thinking : Strong ability to analyze data to inform the development of targeted training programs and ultimately influence key performance indicators (KPIs) and results Organizational & Time Management : Excellent organizational skills, ability to prioritize tasks, manage multiple projects simultaneously, work effectively under pressure, and meet strict deadlines Self‑Management : Highly self‑motivated, proactive, and capable of independent problem‑solving with minimal supervision Flexibility : Must be willing and able to travel as required Great‑to‑haves A university degree in Business, Finance, Engineering, or another quantitative discipline 3+ years of training and coaching experience 3+ years of consumer or retail sales experience Familiarity or experience with TELUS consumer products and solutions Compensation Salary Range: $64,000 – $114,000 per year. Performance Bonus or Sales Incentive Plan: $25,000 – $70,000 per year. Benefits Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan Flexibility to work in‑office, virtually, or a combination, based on the role’s requirements Generous company‑matched pension and share purchase programs Opportunity to give back to communities in which we work, live, and serve Career growth and learning & development opportunities to develop your skills And more Note for Quebec candidates Knowledge of English is required because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Accessibility & EEO Statement We are proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr