Territory Service Manager (Inside Sales) Job Category : Sales Requisition Number : TERRI Posted : May 6, 2026 Closed : May 7, 2026 Full-Time Locations Showing 1 location Edmonton, AB T5G0W4, CAN Travel Required : Yes Description Establish and implement sales and marketing plans, coordinate, implement and manage the daily operations of the inside/telephone sales and marketing efforts for specific products and/or services within an assigned customer group or geography. Partner with outside sales staff in supporting the customer/sales relationship for the company. Empowered & Engaged: Essential Duties Analyze market and identify customer needs; develop proactive sales and marketing plans that optimize product and service opportunities in providing customer‑bases solutions; prioritize sales opportunities; and maximize profit opportunity and sales growth within assigned customer group and/or geography. Executes sales plans, develops forecasts, tracking systems, marketing programs, and specific initiatives that support sales and marketing plans and maximize profitability of product and/or service sales. Monitor competitor’s pricing, service and product trends/activity within the customer base/territory and make recommendations for competitively superior programs, services, contracts and pricing. Establish and maintain effective customer and vendor relationships. Identify customer requirements; determine product specifications and solutions. Make technical recommendations appropriate to design specifications and insure product compatibility with customer’s proposed application. Determine and set pricing considering order volume, total customer relationship and external competitive climate. Negotiate product availability, pricing and terms with vendors which meet customer requirements and maximize company profit. Prepare and submit new and renewal quotes and follow through to close of sale with customer; ensure adequate packaging of product, on‑time delivery and timely invoicing for services and product. If necessary, purchase non‑stock products to fulfill customer needs. Process product sales utilizing company Business Systems; provide customer confirmation of status and monitor vendor commitments for compliance. Monitor customer commitments and communicate potential problems and changes with customers; proactively identify and resolve problems effecting customer satisfaction and/or company profit. Provide on‑going communication with Outside Sales, Credit, and Customer Service and Delivery personnel to ensure the coordination of support services and identify potential future sales opportunities. Monitor sales and vendor activity to maximize asset turns and meet customer needs. Monitor operating unit sales and gross profit in relation to sales and marketing plans and budgets, forecasts, marketing programs and specific initiatives. Performs other related duties as assigned. Effective : Base Qualifications and Competencies Education, Training and Experience - Associate (Two year) college/technical school degree in sales, marketing, business or closely related field; a minimum of 2 years experience in the direct customer selling process and techniques including closing sales is preferred, but not required. Position requires knowledge of features, benefits and use/application of broad range of company products. Customer Service/Interpersonal Skills - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Communication Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written technical specifications. Demonstrates effective negotiation and sales closing skills; effectively communicates products, services, problems and needs to co‑workers, vendors and customer contacts. Problem Solving Skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Facilitates problem resolution and/or win‑win solutions with a broad variety of internal resources, external customers and resources Business Acumen Skills - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Ability to determine and negotiate contracts and product cost; works to maintain company’s reputation and customers’ positive perception of offered products. Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities. Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Looks for ways to improve and promote quality; Demonstrates accuracy, thoroughness and attention to detail. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands and Work Environment Position requires the ability to communicate effectively in verbal and written forms utilizing telephone, email, computer, face‑to‑face and other common business office communication means. While performing the duties of this position, an employee is regularly required to sit, to use hands and fingers to key/enter sales data into computer, and to hear using the telephone to communicate with vendors, customers and co‑workers. Work environment is a business office with minimal noise from office machines and phones. #J-18808-Ljbffr