FTE: 3 – 1.0 FTEPROGRAM: Lethbridge Wellness Shelter and Stabilization UnitREPORTING TO: Coordinator SUMMARY OF WORK: The Outreach/Security is responsible for providing outreach support to build rapport with unsheltered individuals, de‑escalating and support during mental health or substance-related emergencies, helping clients in navigating social services and data documentation. PROFESSIONAL & PERSONAL QUALITIES: Education in Addictions and Mental Health, or other related is considered an asset. 2 to 3 years experience in a high risk environment: health care, low income, homeless shelters, etc. Personal experience in recovery from addiction challenge(s), and ability to draw uponwellness and recovery in providing intentional peer support (asset). Minimum 1 year experience in a Security Guard position (preferred) Valid Alberta security License (preferred/ training may be provided) Valid First Aid Certification (preferred/ training may be provided) Naloxone/Narcan Training NVCI (Non‑Violent Crisis Intervention) Certification Familiarity with community resources; such as addiction, mental health, income assistance, housing assistance and harm reduction. Proficiency in applying trauma‑informed principles to every interaction. Sensitivity to the diverse backgrounds and systematic barriers affecting our client base. Energetic and self‑directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time Excellent verbal and written communication, organizational skills and the ability to maintain detailed and accurate record Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations and unpredictable outdoor environments. The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear. Strong strategically‑focused analytical skills, good common sense; and capacity to provide leadership Well‑developed interpersonal, conflict resolution and negotiating skills High morals, ethics and integrity. Strong problem‑solving skills and the ability to improve projects, programs and processes SALARY RANGE: As per BTDH Salary Grid. #J-18808-Ljbffr