Lead customer success initiatives by managing enterprise clients for a cutting-edge AI SaaS platform. Drive product adoption, strategic insights, and implementation efforts in a collaborative environment.As a Customer Success Manager, you will own a portfolio of enterprise accounts, ensuring seamless onboarding and proactive expansion strategies. Your role requires you to identify churn risks, lead complex implementations, and communicate effectively across teams to facilitate customer satisfaction and product improvement.Key Responsibilities:• Own and manage a portfolio of enterprise accounts• Drive product adoption and operational success• Identify and address potential churn risks efficiently• Conduct account reviews and deliver structured insights• Document and relay customer feedback for product refinementRequirements:• 5+ years in Customer Success or Account Management• Familiarity with ERP and technical solutions is essential• Highly organized with a bias toward action• Strong communication abilities across various stakeholders• Ability to thrive in dynamic conditionsLeverage your expertise in customer success to shape the future of enterprise technology and drive transformative AI implementations.#J-18808-Ljbffr
Experienced Customer Success Manager For Innovative Ai Projects
AUXO | GROWTH PARTNER
montreal (administrative region), montreal (administrative region)
Published 27 days ago
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