Location CXH / Coal Harbour Reporting To Head of Network and Revenue Management Job Title Charter & Scheduling Specialist Key Responsibilities Engage in regular phone calls, emails, and Teams messages with internal and external clients to address inquiries, confirm bookings, and provide timely updates on charter-related matters. Send annual rate sheet for common destinations to Tour Operators. Work closely with the Customer Care and Customer Contact teams to address charter-related customer service inquiries and issues. Schedule Charter Flights Review aircraft schedule and book charters according to client requirements, focusing on aircraft and pilot utilization. Schedule Optimization Support commercial schedule optimization, based on inputs from Network & Revenue Management and Flight Operations team. Month End Reconciliation Ensure all charter invoices have been paid. Coordinate with finance and accounting teams to address any discrepancies and ensure accurate financial records. Qualifications Bachelor's Degree in Hospitality / Tourism, Aviation Management, Business Administration, or similar related field. Strong verbal and written communication skills, with the ability to interact effectively with clients, internal teams, and external partners. Excellent organizational and multitasking abilities to manage charter bookings, communicate effectively, and meet deadlines. Analytical mindset with the ability to optimize schedules for efficiency and profitability. High level of attention to detail. Proven ability to collaborate with cross-functional teams, including Network & Scheduling, Revenue Management, Customer Care, and Flight Operations. #J-18808-Ljbffr