Job Description Carat Canada is seeking a forward‑thinking Director, Media Operations who brings a visionary, end‑to‑end perspective to how work flows through an organization. You will be the connective force across processes, platforms, and teams – translating complex business challenges into streamlined ways of working, modernised operations, and automated solutions that scale. Sitting at the intersection of media, data, finance, and technology, you will architect and drive integrated operating models that elevate client delivery, optimise efficiency, and ensure accuracy and transparency at every touchpoint. What You’ll Do Client & Stakeholder Leadership Act as the senior operational partner across enterprise accounts, supporting day‑to‑day delivery and long‑term planning Align cross‑functional teams to client contracts, scopes, and governance expectations Lead senior client conversations, providing clarity on operations, risk, and resolution Financial Operations & Governance Own end‑to‑end billing and reconciliation, including supplier management and discrepancy resolution Ensure accurate budget delivery, spend actualisation, and proof‑of‑performance Resolve complex financial issues (credits/debits, late payments, audit queries) Maintain audit‑ready documentation and controls Data & Operational Enablement Apply strong understanding of data workflows and infrastructures supporting billing, reconciliation, and reporting Assess data quality, traceability, and dependencies across systems Partner with data and technology teams to drive automation and reduce manual risk Use analytics to identify discrepancies, monitor delivery, and surface risks Design processes with scalability and reporting in mind Process Design & Improvement Build and evolve scalable operating models that drive accuracy and efficiency Identify systemic issues and lead cross‑functional improvements Translate client requirements into clear processes and controls Compensation & Benefits The salary range for this position is $105,000–$120,000. Actual salary within the range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits are available to all permanent employees. Accommodation Statement We are committed to working with candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or begin a conversation about your individual accessibility needs throughout the hiring process. Location Toronto #J-18808-Ljbffr