Senior Manager – Asset Servicing, Global Entitlements (GWO) Requisition ID: Join a purpose‑driven, winning team committed to results in an inclusive, high‑performing culture. Role As Senior Manager, Asset Servicing – Global Entitlements, you will lead global entitlements operations in a fast‑paced, market‑driven environment. You are accountable for delivering accurate, timely, and scalable entitlement outcomes while advancing business goals through strong people leadership, disciplined execution, and a client‑centric mindset. This role oversees end‑to‑end entitlements processing across the trade lifecycle—including elections, compensations, reconciliations, client servicing, and issue resolution—supported by robust controls and audit readiness. Working closely with the Asset Servicing leadership team and cross‑functional partners, you will drive continuous improvement initiatives that enhance operational efficiency, resiliency, and control effectiveness across global markets. Key Responsibilities Lead and promote a customer‑focused culture that strengthens client relationships and partnerships across the Bank. Oversee multiple teams with a global mandate, supporting equities and fixed income entitlements across diverse markets, products, and event types in a deadline‑driven environment. Serve as the escalation point and subject‑matter authority for complex entitlements issues, partnering with Front Office, Middle Office, Technology, Risk, and Operations to drive timely resolution. Drive operational excellence by identifying inefficiencies and leading process, control, and technology enhancements that improve accuracy, scalability, and risk management. Own the day‑to‑day control environment for global entitlements, ensuring compliance with regulatory, operational risk, AML/ATF, and conduct requirements. Embed a proactive risk mindset across teams through strong governance, monitoring of key risk indicators, and effective issue management. Build and sustain a high‑performance, inclusive environment by coaching leaders, developing talent, and aligning people strategy with business priorities. Ensure ongoing audit readiness by maintaining strong procedures, addressing control gaps, and supporting regulatory, audit, and management testing activities. Qualifications Extensive experience in Capital Markets and/or Asset Servicing, with deep hands‑on expertise in global entitlements processing. Prior senior people leadership experience, including managing managers and leading complex, multi‑layered teams. Deep knowledge of Asset Servicing operations, with direct experience in entitlements. A strong track record of leading process improvement, automation, or transformation initiatives that deliver measurable business outcomes. Strong analytical and systems mindset; experience leveraging data and workflow tools to improve operational performance. Benefits A rewarding career path with diverse opportunities for professional development. An organization committed to making a difference in our communities – for you and our customers. A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values. Accessibility and Workplace Accommodations – We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Location Canada – Ontario – Toronto #J-18808-Ljbffr