Become an expert Ag Machinery Support Specialist and cultivate customer relationships. Manage service inquiries, assist technicians, and provide informed solutions for Parts and Service.This role, which is full-time, seeks a professional with 4+ years in customer-facing support within the agriculture machinery industry. Your responsibilities will encompass maintaining a ticketing system, managing extensive inbound and outbound communications, and identifying customer issues. You will also be expected to offer after-hours support and engage in various administrative tasks as required.Key Responsibilities:• Provide exceptional service to customers across channels• Keep the ticketing system updated for effective communication• Respond to overflow calls during busy periods• Proactively document and resolve customer concerns• Coordinate after-hours support for technical staffRequirements:• 4+ years of experience in ag Parts/Service roles• Relevant technical training is an asset• Strong analytical and problem-solving skills• Detail-oriented with solid machinery knowledge• Possess a valid driver's license and willingness to travelLeverage your skills in customer service and machinery knowledge to excel as a crucial member of the agricultural support team.#J-18808-Ljbffr
Specialist In Ag Machinery Support Services
AUTISMSERVICES
saskatoon, saskatoon
Published 27 days ago
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