Drive enterprise customer engagement as a Customer Success Manager. Focus on onboarding, retention, and expansion strategies to turn customers into loyal advocates.This role is pivotal in managing customer accounts throughout their lifecycle. You will engage with customers at all levels, ensuring their adoption and effective use of the product through strategic insight and communication. Proactively manage risks and account health while facilitating ongoing success metrics.Key Responsibilities:• Guiding customers from onboarding to renewal and upsell• Leading product training sessions and best practice sharing• Cultivating relationships with key stakeholders in customer organizations• Delivering strategic business reviews and impact assessments• Managing at-risk accounts effectively through action plansRequirements:• 5-7+ years in Customer Success or Account Management• Exceptional communication and organizational skills• Ability to analyze data and drive insights• Comfort in fast-paced tech environments• Located in Ottawa and required to work on-siteFoster stronger customer relationships and advocate for their success by leading key account initiatives and engagement strategies.#J-18808-Ljbffr
Customer Success Manager For Enterprises
NOIBU
ottawa, ottawa
Published 27 days ago
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