About Loop Loop is a fast-growing FinTech high-growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. About the Role Hi, I’m Sarah, Chief of Staff at Loop. I’m hiring a Risk Operations Lead to take ownership of the day‑to‑day risk function at Loop, owning everything from KYC/B and AML to credit risk, collections, and transaction monitoring as we scale. This role is an onsite position at our downtown Toronto office (Bay and Bloor). What You’ll Be Doing KYC / KYB Operations Own the end‑to‑end onboarding review process for business customers Set and continuously elevate standards for review quality, throughput, and turnaround time Lead escalations on complex, high‑risk, or high‑value cases as final decision‑maker AML, Sanctions & Transaction Monitoring Lead the day‑to‑day AML program, including alert review, SAR/STR filings, sanctions screening, and ongoing monitoring Tune detection rules and thresholds to strengthen risk capture and reduce false positives Translate emerging fraud and money laundering patterns into rule, policy, and product changes Credit Risk & Collections Manage credit decisioning workflows, monitor portfolio health, and surface emerging risk early Build out our collections function, from outreach cadences and hardship handling through recovery and write‑offs Own recovery rate and net loss as core KPIs of the function Risk Operations & Reporting Establish the dashboards, SLAs, and reporting cadence that give the company a clear view of risk performance Identify operational bottlenecks and resolve them through automation, integration, or redesign Manage day‑to‑day relationships with our risk vendors and ensure we extract full value from each Team & Regulatory Leadership Lead, coach, and develop the risk operations team, raising the standard for output and impact Partner across Compliance, Product, Engineering, and Customer Operations to embed risk thinking throughout the organization Maintain audit readiness as an ongoing discipline and support Compliance in regulator interactions across RPAA, FINTRAC MSB, AML, and KYC frameworks What We’re Looking For 4-7 years of experience in risk operations, AML, KYC/B, credit risk, or adjacent areas A hands‑on operator and people leader who can run the queue and the team Direct experience across KYC/B, AML, transaction monitoring, credit risk, collections, and/or fraud Working knowledge of relevant Canadian regulation, including RPAA and FINTRAC Sharp analytical thinking and clear communication, paired with sound judgment and high ethical standards A pragmatic builder who thrives in fast‑paced, ambiguous environments Bonus (Optional) Experience at a FinTech, especially in cross‑border payments, banking, or lending Comfort with SQL, Python, or no‑code automation tools (Claude, Zapier, Retool, etc.) Experience at a small, early‑stage team where you wore many hats What We Offer Salary range CAD$120,000 - $140,000 base annual, commensurate with experience Equity ranging 0.10-0.50% 3 weeks vacation Group health benefits after probation Onsite role in downtown Toronto Kitchen full of snacks and drinks to keep you going throughout the day Catered lunch on Fridays (we take recommendations!) Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from – what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply! #J-18808-Ljbffr