Job Description 5–6+ years of hands‑on experience supporting Privileged Access Management (PAM) solutions, with majority of experience with CyberArk Vault Deep expertise in end-to-end PAM onboarding processes, including provisioning, deprovisioning, and full PAI (Privileged Account Inventory) analysis and execution Experience leading PAM-related UAT and Production Implementation Verification (PIV) Proven experience in high-volume onboarding (e.g., subsidiaries, acquisitions, or large‑scale enterprise rollouts) Hands‑on experience creating and managing forms in ServiceNow to support PAM workflows Banking or financial services experience Solid understanding of IT service management (incident, change, and problem management) Excellent written and verbal communication with ability to manage escalations and stakeholder expectations Certifications in ITIL, CyberArk (e.g., Defender, Sentry), or related IAM/PAM technologies Experience supporting broader Identity and Access Management (IAM) platforms or security operations Familiarity with ticketing and workflow tools such as ServiceNow (advanced) or Jira We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: Skills and Requirements Enrollment and de‑enrollment of Safes Provisioning/ De‑Provisioning of privileged accounts onto PAM solution as part of the project Ongoing monitoring of PAI to ensure new privileged IDs are onboarded onto PAM Ongoing monitoring & reporting of privileged IDs password compliance - - accountable to ensure password is rotated in compliance with our LASS standard Creation of Provisioning and De‑Provisioning MMP forms to provision accounts to PAM solution Lead PAM-related User Acceptance Testing (UAT) and Production Implementation Verification (PIV). Generate regular and ad‑hoc reports from the PAM solution (e.g., PAM inventory, account checkouts, compliance status). Manage incidents and issues for in‑scope systems in agreed‑upon working hours. Document BB related PAM processes and KBs Maintain ongoing communication with application teams, stakeholders, and risk leads across lines of business - addressing questions and escalations. Banking #J-18808-Ljbffr