Branch Manager, Thunder Bay Ukrainian Credit Union Limited (UCU) is an Ontario financial institution providing a full range of products and services to its members. UCU ranks among the 20 largest credit unions in Ontario and operates 14 branch locations across the province. For more than 80 years, UCU has supported the Ukrainian community in Canada, promoting cultural, educational, and community initiatives. The Impact You Will Have Reporting to the Chief Operating Officer, you will manage the overall operations of the branch, including developing new business opportunities, building investment and loan portfolios (both commercial and consumer), and driving growth in loan and deposit portfolios to increase profitability. You will also implement marketing plans, oversee all branch staff, and ensure efficient and effective branch operations. What You Will Do Manage overall branch operations, including physical (facilities, equipment), financial, and human resources. Grow the Small Business portfolio. Achieve branch targets for products and sales; coach and train staff on effective communication and promotion strategies. Maintain and ensure compliance with all corporate security procedures. Initiate actions to grow and develop branch loan and deposit portfolios through business development; maintain a strong presence in the local market by liaising with business contacts and participating in community activities to build and foster relationships. Market services and products by implementing plans to increase member awareness and branch profitability; ensure staff are informed and up to date on products, services, cross‑selling, relationship building, and sales and service standards. Regularly assess local competition to prepare staff to respond to competitive campaigns and market opportunities. Provide final approval on loans, mortgages, and investments within discretionary limits. Work with senior leadership to set short‑ and long‑term branch goals and objectives; ensure staff understand organizational priorities and their individual contributions. Develop and present the annual capital and operating budget for the branch; monitor and control expenses through appropriate internal controls; regularly review and analyze financial statements and credit files. Lead and manage all branch staff, directly and indirectly; build and sustain a high‑performing team through coaching, mentoring, training, and development; set performance standards, evaluate performance, and address performance issues as needed; conduct staff meetings and monitor branch activities to ensure awareness of operational successes and challenges; ensure staff remain knowledgeable of all policies and procedures. Role model digital leadership and transformation; act as a change champion and lead the team in supporting strategic priorities, including Service Anywhere. Act as a relationship manager for a small portfolio of high‑profile members, as required. Submit all required branch reports to Head Office. Perform other related duties as assigned. What You Will Bring Post‑secondary education in Finance, Accounting, or Business Administration is an asset; Mutual Funds license is an asset. Minimum 3 years of experience in financial services, with strong knowledge of deposit, lending, and investment products and services. Demonstrated credit analysis and authorization skills. An entrepreneurial mindset with the ability to identify, pursue, and develop new business opportunities. Management experience within the financial services industry, including leadership in branch operations, sales and marketing, business development, and people management. Strong understanding of credit union policies, procedures, and applicable legislation and bylaws. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). Professional level fluency in English is required; Ukrainian is an asset. Demonstrated ability to build and maintain relationships with a wide range of stakeholders, including members, employees, senior leadership, Board members, and the broader business community. Proven ability to coach, mentor, and develop team members, fostering knowledge sharing and strong team performance. Demonstrated cultural awareness and community engagement, with the ability to build relationships across diverse communities, including Indigenous/First Nations communities, and support opportunities for local partnership and outreach. Ability to manage competing priorities, work within deadlines, and adapt in a fast‑paced environment with frequent interruptions. High level of professionalism and discretion when handling confidential and sensitive information. Availability to travel within the province, as required, and to work flexible hours, including evenings and weekends, to support branch operations, member needs, and community engagement. Job Vacancy Status This position will become vacant shortly (due to retirement), and we are accepting applications in advance of that vacancy. Hiring Range The anticipated hiring range for this role is an annual salary of $75,000–$95,000. Our competitive total rewards package also includes full benefits, a defined pension plan, discretionary performance bonus, paid vacation, sick and wellness days, and 2 paid volunteer days per year. We are an equal employment opportunity organization. We do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities, or any other category protected by law. We welcome applications from all sections of the community. If you need an adjustment or adaptation at any stage of the recruitment journey, please email #J-18808-Ljbffr