Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.**Join the Pros!**About the jobWolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. **Join the Pros!** *This is an excellent opportunity for an ambitious, career-oriented individual desirous of making an impact in a large evolving and successful global organization.** Regular business hours* Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.* Career development and training opportunities* Life insurance, disability and wellness program* Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution* Paid vacation and sick time and day off on your birthday!* Bonus programs that include annual performance and profit sharing* Employee discounts on top brands of plumbing and HVAC/R products* Education reimbursement for employees* Employee referral program* Safety shoe reimbursement**What you will do:*** Records and processes inquiries received by mail, telephone and/or through personal customer contact.* Provides pricing, availability and schedule information within established guidelines.* Suggests additional or alternative products or services that meet the customer needs.* Researches and obtains resolution of a variety of customer complaints and issues.* Serves as a communication link between the customers and sales staff to assure responsiveness* Tracks order activity and alerts appropriate staff of any potential delivery problems* Expedites the delivery of specific orders* Call customers when necessary to advise shipments delay and/or information necessary to process orders**What you will bring:*** **Knowledge of plumbing parts and service is required*** High level of commitment to exceptional customer service* Proven experience in developing innovative Customer Service initiatives* Ability to be tactful and diplomatic with customers* Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints* Strong analytical and problem-solving skills* Excellent interpersonal skills with demonstrated success working in a team environment* Excellent communication skills, both oral and written* Demonstrated initiative with the ability to work in a collaborative team based environment* Highly organized in prioritizing work and multi-taskingShift: Monday - Friday and working every other Saturday **OR** Tuesday to Saturday. Vacancy Status: Existing position Compensation: 50-55k (Salary + 4% PSP) ***Please note:*** *The total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.**Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. #INDSAL****Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.***#J-18808-Ljbffr