We are hiring for this position out of our Toronto and Vancouver offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.This is a 6‑month fixed‑term contract, with the possibility of extension or becoming permanent.About The Role The Project Controls Officer (PCO) provides critical post‑implementation support to the Client Delivery team, ensuring consistency, accuracy, and governance across client programs. This role is highly detail‑oriented and document‑focused, supporting the management of post‑implementation client requests, change activities, and consumer‑facing materials within a regulated environment.The PCO acts as a central liaison between internal stakeholders (including Client Success, Project Managers, Compliance, Risk, Legal, and Operations), payment networks, and clients to ensure post‑implementation changes are reviewed, documented, approved, and implemented in accordance with regulatory, network, and brand standards.About The Day‑to‑dayManage post‑implementation client requests and change activities, including monitoring shared inboxes and JIRA boards, opening and tracking tickets, and supporting escalations as needed. Act as a coordination point between clients, Client Success Managers, internal control groups (ARCC), and external partners.Support and, over time, lead approved change requests, ensuring all updates are properly documented, reviewed, approved, and implemented accurately.Review and approve consumer‑facing collateral to ensure alignment with branding, regulatory, and network requirements, including performing audits within established self‑approval programs.Coordinate required program and platform approvals by working with internal teams and external stakeholders and supporting submissions to third‑party partners as applicable.Maintain internal databases, product registries, and client libraries, ensuring data accuracy and version control.Support governance, audit, reporting, and monthly billing activities related to client programs.Facilitate client onboarding and post‑implementation readiness by coordinating documentation and approvals across stakeholders.About The Qualifications2–5 years of experience in project coordination, project controls, operations, compliance, or client delivery within a regulated environment (financial services, fintech, payments, or similar).Strong attention to detail with the ability to check, cross‑check, and validate documentation in a compliance‑driven setting.Experience supporting post‑implementation activities or change management processes.Comfortable working cross‑functionally with teams such as compliance, risk, legal, product, or operations.Hands‑on experience with JIRA or similar ticketing/workflow tools.Ability to manage multiple workstreams and context‑switch effectively in a fast‑paced environment while remaining calm and thoughtful.Strong written and verbal communication skills, with the ability to adapt messaging for both internal teams and external clients.Proactive, well‑organized, and curious, with a willingness to learn and ask questions to understand the “why” behind processes.Familiarity with payment networks (Visa, Mastercard) and issuing programs is considered an asset but not required.Ability to read and understand French is considered an asset, particularly for reviewing bilingual consumer‑facing documentation (spoken fluency not required).About Us Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.Our culture is built on four core behaviors:Grit to Grow ,Connect to Collaborate ,Putting Clients First , andOwning the Outcome . We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in‑office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.We OfferA hybrid work environment, enabling you to balance your personal and professional life seamlessly.A competitive compensation package including benefits.A strengths‑based approach, ensuring we work together more effectively.A commitment to your well‑being in five key areas: Financial, Physical, Social, Career, and Community.Hiring Process If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in‑person. The hiring team will communicate any in‑person requirements throughout the process.Compensation The expected salary for this role is approximately $70,000.00 - $80,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.#J-18808-Ljbffr