Join our Manulife Bank Technology Team! This role offers the opportunity to play a pivotal part in the evolution of our Core Banking Platform, supporting critical capabilities across Deposits, Mortgages, Payments, AML, and Fraud. As a Senior IT Business Analyst, you will serve as a key bridge between business stakeholders and technology teams, translating complex banking processes into scalable, high‑quality solutions. Your work will directly contribute to platform stability, regulatory compliance, and improved customer experience. In this role, you will gain exposure to enterprise‑scale systems, influence meaningful change, and deepen your expertise across core banking platforms and integrations while working with diverse, cross‑functional teams. Position Responsibilities Serve as a Senior IT Business Analyst supporting the Core Banking Platform, with a strong understanding of processes related to Deposits, Mortgages, Payments, AML, and Fraud. Partner with business stakeholders to interpret, analyze, and document business and functional requirements. Translate business and user needs into clear Epics, Features, and User Stories aligned with Agile delivery practices. Collaborate with Engineering, Architecture, and UX teams to create system maps illustrating workflows, data flows, and integrations across current and future state platforms. Facilitate requirements, design, and review sessions to align stakeholders and manage changes using standard governance and control processes. Define acceptance criteria and support product, performance, and user acceptance testing by translating use cases into test conditions and expected results. Coordinate process changes, system enhancements, and product implementations, including supporting test planning and execution. Evaluate and recommend technology solutions that align with business needs and industry‑leading practices. Analyze product performance, user feedback, operational data, and market trends to identify improvement opportunities and optimization strategies. Conduct user research, interviews, usability testing, and A/B tests to inform solution design and enhance user experience. Prepare reports, insights, and presentations to communicate findings and recommendations to stakeholders and cross‑functional teams. Facilitate ongoing communication between business and technical teams throughout the project lifecycle to support successful delivery. Required Qualifications 5–7 years+ of experience working within core banking environments, supporting platforms related to Deposits, Mortgages, Payments, AML, or Fraud. Strong experience in business or systems analysis, including requirements elicitation, documentation, and validation. Proven ability to translate business needs into technical requirements, user stories, or product specifications. Experience working within Agile or iterative software development environments. Familiarity with system design, analysis techniques, and user testing. Strong stakeholder management, communication, and collaboration skills. Experience working with enterprise‑level systems and applications. Preferred Qualifications Experience working across multiple core banking systems with significant integration exposure. Experience contributing to UX research, usability testing, data analysis, or product performance evaluation. We recognize that experience can be gained in many ways. If your background does not match every requirement exactly but this role excites you, we encourage you to apply. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 Referenced Salary Location Waterloo, Ontario Working Arrangement 混合式 Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr