INSUR _6 Business Line: Small-Market Commercial Lines Hours Per Week: 35 (Full-Time) Location: Ontario, Any – Hybrid environment ( Job Duration: Full-Time, Permanent, Current Vacancy Wage Transparency: The base salary range for this position is $60,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. About The Role Small Enterprise Businesses (SME) are an integral part of local economies that help to create a network of financial interconnection that fosters broad-based prosperity. NFP’s SME business division is there to help guide and counsel local organizations of all kinds stay safe and on track, anticipating emerging challenges and curating solutions needed. We’re looking for a Commercial Lines Account Manager to service inbound new business requests while developing and maintaining relationships with both client and carrier representatives. The successful CM will also work with backend service teams and oversee the renewal process of existing business. What You’ll Do Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit. Develop marketing specifications and remarketing strategies for renewals of an assigned book of business. Network within the local community by attending industry events, training, etc. Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc. Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff. What You Bring RIBO is required, out of province licenses are an asset. Fluent in French would be preferred. Typically, more than 2 years of commercial insurance and product line experience – servicing, broking or underwriting. Experience in the placement of various lines of coverage on SME to Mid-Market accounts. Confident, poised and interactive—communicates effectively, demonstrates emotional intelligence, and tailors responses in dynamic situations when client‑facing. Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions. Strong analytical and problem‑solving skills. Excellent organizational skills with the ability to adjust to changing workload and priorities. Sharp attention to detail and decision‑making skills. Excellent computer skills and EPIC fluency as an asset. Proficiency with Microsoft Office suite products—specifically Word, Excel and Outlook. What’s In It For You A hybrid environment approach that keeps the best interests of our staff and clients in mind. Annual bonus plan for all employees. Matching RRSP plan of 5% of salary. Referral Commission Plan. Generous benefits plan including a Health Care Spending Account starting on the first day of employment. Full support for continuing education and internal career advancement opportunities. Reimbursement of license fees and professional membership dues. A global team of industry leaders focusing on employee retention, client growth, innovation and collaboration. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr