Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s We Will be Totally Customer Centric We Will Be Data Driven – System Thinking – Entrepreneurial We are Committed to True and Shared Value Creation We Will be Human-Centred, and AI-enabled We are Committed to Caring About Each Other, Our Communities, Our Environment Job Description The Total Rewards Coordinator (Benefits & Absence Management) supports the administration of benefits programs with a focus on absence management claims, including occupational (WSIB) and non-occupational absences (STD, LTD, unpaid leaves). Reporting to the Manager, Total Rewards, the incumbent also coordinates administrative support for additional benefits and rewards programs, including group benefits, retirement, and recognition programs. KEY PERFORMANCE METRICS Employee support and service experience Program administration accuracy and timeliness Program communication and education Data accuracy, reporting support and process compliance KEY ACCOUNTABILITIES Functional Coordinate the administration of occupational and non-occupational employee absences from intake through return-to-work tracking, in partnership with leaders, HR, Payroll and external providers, including: Short Term Disability Long Term Disability Non-Occupational Leaves of Absence Occupational Claims Maintain correspondence, documentation, and confidential files and records associated with claims from the initial date of absence through return to work. Serve as a key contact for employees, leaders, HR Business Partners, Payroll and external stakeholders regarding absence management, and escalate complex or sensitive matters as appropriate. Generate and maintain reports, monitor trends, and identify opportunities to improve administrative processes. Assist with group benefits and retirement savings administration and reporting. Coordinate activities related to the long service awards program. Partner with other members of Total Rewards to maintain and update the HR employee portal. Provide support to employees and respond to inquiries that require a general understanding of policies, procedures, and Indigo’s rewards programs, while guiding employees through standard processes and next steps. People Build effective working relationships across HR, Payroll and external vendors to support day-to-day program administration. Communicate clearly and professionally with employees, leaders and partners, while maintaining confidentiality and accuracy. Contribute to a collaborative team environment and support shared goals with a flexible, service-oriented approach. Cultural Model Indigo’s beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through your team and/or the organization SCOPE Reports to: Manager, Total Rewards KEY RELATIONSHIPS Human Resources Payroll External vendors & consultants Qualifications / Experience Minimum 2+ years of combined Benefits, HR or Total Rewards experience Post-secondary degree/diploma in Human Resources or equivalent experience Experience in the retail/customer service industry preferred Demonstrated experience with understanding benefits and HR program principles and practices Additional experience in benefit program transitions preferred Knowledgeable regarding relevant legislation Competencies / Skills / Attributes Effective communication skills, including excellent written, oral and presentation abilities Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment Strong with numbers and detail-oriented Strong proficiency using Microsoft Office products, with a focus on Excel, Word and PowerPoint Customer-focused with the ability to manage multiple priorities at one time while delivering results Experience using People Management Software (UKG Pro, an asset) Additional information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at This posting is for a current opportunity within Indigo.