Overview Under the supervision of the Area Service Manager, the Field Service Engineer will be responsible for direct Sumitomo (SHI) Demag machine startup, repair service, and/or providing other technical assistance at the customer's facility to ensure customer satisfaction within the assigned region (Canada).Core FunctionsAdheres to daily schedule provided by Area Service Manager to visit and service customers' machinery.Troubleshoots electrical, hydraulic and mechanical problems leaving the customer with the assurance that the problem has been or will be resolved.For new injection molding machines: starts up, provides molding assistance, and gives hands‑on operator and maintenance training.Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses.Generates clear, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office.Provides temporary phone coverage for technical support and/or manager while there is a vacancy due to vacation and/or illness.Ability to travel up to 90% within the region, plus occasional travel within North America as required.Must possess and maintain a serviceable vehicle for transportation to and from the work site.Education & ExperienceTwo‑year technical degree in the field of electronics, or equivalent experience in the plastics industry; Bachelor's degree in a technical field preferred.Demonstrated field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines.Plastics injection molding: 3 years (preferred).Willingness to travel: 75% (preferred).BenefitsMedicalDental401(k) with company contributionHealth Savings AccountShort‑Term DisabilityLong‑Term DisabilityLife Insurance11 paid holidays per yearGenerous Personal Time Off packageEmployee assistance programPaid time offTuition reimbursementVision careJob Type: Full‑timeWork Location: On the roadSumitomo (SHI) Demag Plastics Machinery North America, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Sumitomo (SHI) Demag complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#J-18808-Ljbffr