Lead the operational support, administration, and ongoing stability of a mission‑critical high value payment systems environment within a 24x7 enterprise setting Support and troubleshoot complex payment platform incidents, system events, production issues, and operational escalations in high‑availability environments Oversee release management, technical currency initiatives, upgrade planning, and operational governance processes across critical systems Act as the bridge between business stakeholders, technical teams, vendors, and external service providers to ensure successful delivery and operational excellence Drive strategic system management initiatives including requirements gathering, solution development, process improvement, and implementation planning Coordinate and support infrastructure, application, and operational activities relating to enterprise payment systems and supporting technologies Work within regulated, transaction‑heavy environments such as payments, banking, fintech, telecom, capital markets, government, or enterprise operations centres Support and contribute to DevOps and Agile delivery environments with exposure to CI/CD, operational automation, and cross‑functional collaboration Participate in incident management, change management, release management, production support governance, disaster recovery, and business continuity processes Provide leadership and technical guidance to operational support teams, analysts, project resources, and cross‑functional stakeholders Collaborate closely with third‑party vendors and managed service providers to ensure SLA adherence, operational reliability, and ongoing platform support Gather and analyze business and technical requirements while translating operational needs into actionable recommendations and sustainable solutions Support critical infrastructure and enterprise technologies including MQ Series, SWIFT network, APIs, Oracle databases, RedHat/Linux, Active Directory, GitHub, Jira, and Confluence Assist with operational planning, resource coordination, budgeting activities, and execution of enterprise payment initiatives and projects Candidates should possess strong experience within mission‑critical enterprise operations environments requiring uptime, compliance, governance, security, and operational resiliency support Must be Enhanced Reliability Cleared or Eligible for a Federally Issues Enhanced Reliability Clearance in Canada #J-18808-Ljbffr