Join a purpose‑driven winning team, committed to results, in an inclusive and high‑performing culture. Responsibilities Champion a customer‑focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. Demonstrate a desire to pursue a career in MD Operations by leveraging experience and working cross‑functionally, adding value and contributing to Account Administration’s objectives. Be responsible for oversight of team‑wide processes, controls, and queue management related to the administration of client accounts, including account openings, account maintenance, account funding, and internal and external transfers. Develop and maintain a deep understanding of relevant subject matter among peers through leading training activities, providing coaching and feedback, and approving work instructions. Assist with processing transactions associated with identified oversight activities when required, ensuring adherence to team service level commitments. Engage and champion continuous improvement activities through the evolution of process and generation of process efficiencies. Generate regular reporting for data management related to team‑wide productivity and service levels. Assist Manager and/or Senior Manager with ad‑hoc requests related to department deliverables and escalations. Provide exceptional customer service in support of Account Administration related requests by staying current on industry regulations and firm policies and procedures; deliver operational and administrative support to MD Financial Management branches. Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s values, Code of Conduct and Global Sales Principles, ensuring compliance with operational, compliance, AML/ATF/sanctions and conduct risk controls. Qualifications University degree, college diploma, or equivalent relevant experience in a related field. Three years’ experience in office administration, specifically in financial services. Demonstrated leadership ability. Strong organization, problem‑solving, time management, attention to detail, customer service, and communication skills. Prior knowledge of industry and regulatory requirements, including those related to CIRO Rule 4800, AML, Privacy, KYC, QI & FATCA. Experience with customer relationship management tools, client onboarding solutions, broker/dealer/fund manufacturer systems, portfolio wealth management systems, and other financial services industry standard software such as Fundserv and CDS/ATON. Bilingualism (French/English) is an asset. Benefits Opportunity to join a forward‑thinking, collaborative team. Access to career development and progression opportunities. Inclusive working environment encouraging creativity, curiosity, and celebration of success. Health, pension, and banking benefits, performance bonus, employee share ownership program, pension plan matching, and other Scotiabank benefits from day one. Work‑life balance and team events. Location Ottawa, Ontario, Canada. EEO & Accessibility Statement Scotiabank values the unique skills and experiences of each individual and is committed to maintaining an inclusive and accessible environment. If you require accommodation during the recruitment process, please let our recruitment team know. #J-18808-Ljbffr