Manage user support excellence as a Senior Desktop Support Manager in a hybrid role. Supervise desktop operations, improve service processes, and mentor your technical team in dual locations.This key position focuses on aligning technical support with user needs while driving efficiency across support operations. You will oversee the desktop support team, manage escalated issues, and enhance documentation practices. Continuous improvement efforts will be essential to ensure maximum operational effectiveness and high-quality service delivery.Key Responsibilities:• Lead desktop support team to deliver efficient service• Oversee support ticket assignment and resolution• Escalate and resolve complex technical issues effectively• Manage installation and lifecycle of IT systems• Report on performance metrics and recurring service challengesRequirements:• Bachelor's degree in a relevant field or equivalent• 5+ years of desktop support or service desk experience• 2+ years in a leadership or supervisory role• Proficient in both Windows and macOS environments• Strong customer service and communication skillsTransform the user support landscape by driving high standards in service delivery and mentoring a dynamic desktop support team.#J-18808-Ljbffr
Lead Manager For User Support Services
BLUE ANT MEDIA
toronto, toronto
Published 27 days ago
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