ERP Application Support Analyst, Sage Intacct Make an impact as we look to strengthen our Managed Services Practice as an ERP Application Support Analyst, Sage Intacct, where you will work hands‑on with Sage Intacct environments, support a diverse client base, and develop the technical and functional skills needed to grow into a Sage Intacct specialist or consulting role. This role focuses on front‑line and intermediate ERP support, with exposure to escalation, problem management, and continuous improvement initiatives. Responsibilities: Provide Tier 1–2 application support for Sage Intacct ERP environments Troubleshoot and resolve client issues related to accounting workflows, system configuration, and application behaviour Assess issues accurately, document findings, and resolve or elevate as appropriate Deliver a strong client experience through phone and digital support channels Collaborate with senior analysts and specialists on complex or recurring issues Perform root‑cause analysis and contribute to known‑error and problem documentation Follow established service standards (incident, request, and change processes) within a multi‑client managed services environment Contribute ideas that improve processes, service quality, and client outcomes Skills and Experience: 2+ years of experience supporting ERP, financial, or business applications, ideally in a client‑facing environment Hands‑on experience with Sage Intacct and a solid understanding of core accounting processes (GL, AP, AR, reporting) Strong communication and problem‑solving skills, with the ability to explain technical issues in clear, non‑technical terms Customer‑focused, collaborative team player able to work effectively with Tier 2/3 and operations teams Well‑organized, detail‑oriented, and comfortable working in a managed services environment with time tracking and documentation Motivated to grow into a Sage Intacct specialist role Sage Intacct, ITIL, Microsoft 365, and accounting/finance certifications are preferred assets Bilingual French is a strong asset Rewards and Benefits: With a focus on high‑potential earnings, MNP offers customized rewards that support our culture and a balanced lifestyle. Base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm‑sponsored social events and more. Salary range: $50,000 to $75,000 per year, depending on experience and skills. Diversity and Equal Opportunity: We embrace diversity as a core value and celebrate our differences. We encourage people with disabilities to apply! #J-18808-Ljbffr