Lead client operational strategies as a Senior Manager in a remote setting. Focus on technical incidents, regulatory compliance, and enhancing client relationships while driving operational success through innovation.This role encompasses the leadership of complex operational functions for high-revenue accounts, balancing client support with technical incident management. You will define AI and automation strategies, ensuring a streamlined service experience. With direct involvement in executive-level discussions, your role is pivotal for maintaining operational excellence and client satisfaction.Key Responsibilities:• Develop and implement AI-driven client support initiatives• Act as operational lead for top-tier enterprise clients• Manage technical incidents and create comprehensive RCAs• Drive infrastructure modernization projects and vendor management• Supervise Client Support teams to boost resolution ratesRequirements:• 8+ years' experience in Client Operations or Success• Proven expertise in incident management and RCA writing• Background with enterprise client operational support• Knowledge of fintech regulatory frameworks• History of leading significant project implementationsEnhance client operations by utilizing your strategic insights while leading innovative initiatives for a high-performing remote team.#J-18808-Ljbffr
Remote Senior Manager Of Client Operations
BERKELEY PAYMENT SOLUTIONS INC
toronto, toronto
Published 27 days ago
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