Position Profile Clerical Support Associate – Haemodialysis Department, Nephrology Program Employment Status: Permanent Full-time Hours of Work: Monday - Saturday rotating 8-hour shifts, 06:30 am - 10:30 pm Location: Humber River Health, Church Site Labour Group: LiUNA Reporting Relationship: Manager, Haemodialysis, Nephrology Program Hourly Rate: $29.11 - $30.13 Position Responsibilities First line of contact with patients and their families. Provides administrative, clerical and customer service support including reception/customer service, answering telephones and organizing tests, procedures and lab work. Regular communication with Dietary department, input to and monitor Thoughtwire. Register patients for appointments and apply armbands within a 30‑minute window, re‑book missed wheel‑trans rides, assist drivers to locate patients. Booking appointments in community-wide scheduling, making changes to patient schedule, collecting statistics and data including ORRS data collection and submission. Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate. Other clerical support as requested by the Resource nurse/Manager. Understanding of equity, diversity, and inclusion principles as they relate to health practices. Qualifications High school graduate or equivalent. Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent. Minimum of one-year full-time recent clerical experience, preferably in an out-patient health care setting. Knowledge of medical terminology; MEDITECH computer experience an asset. Excellent computer skills including Microsoft Word, Excel, Power Point and Outlook. Good organizational and problem‑solving skills with ability to prioritize a varied and busy workload; ability to cope with tight deadlines, frequent interruptions and emergency situations. Experience in community-wide scheduling strongly preferred. Good keyboarding skills with a minimum typing speed of 40 wpm. Excellent interpersonal and communication skills (verbal and written); very good spelling, proofreading skills and minute writing and math skills. Recent hospital clerical experience in nephrology strongly preferred. Recent registration experience in Nephrology strongly preferred. Demonstrated strong customer service skills. Excellent attendance and discipline‑free record required. Understanding of equity, diversity, and inclusion principles as they relate to health practices. Equal Opportunity Employer Humber River Health is an equal‑opportunity employer and complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground. Accommodations are available throughout the recruitment and employment process. #J-18808-Ljbffr