Job Overview Customer Service Specialist – Remote (Hybrid: 3 days on-site, 2 days remote). Full-time, Regular. Responsibilities Answer inbound calls (approx. 40–50 per day) and respond to emails from Daimler Truck Financial (DTF) customers and dealers promptly and professionally. Qualify and process customer requests, including payment quotations, account changes (due dates, auto‑pay, etc.), and inquiries. Complete required paperwork and action items from calls and emails; investigate and resolve customer complaints using communication and analytical skills. Manage internal processes and support overflow call volume for Operations, ensuring timely turnaround and accurate compliance with service standards. Identify and recommend process improvements to enhance customer and dealer satisfaction. Required Qualifications Bachelor’s degree in business administration, finance, or equivalent work experience in the finance industry. Previous experience in Customer Service. Strong communication and interpersonal skills. Ability to work independently and uphold service level parameters. Preferred Skills Commercial Finance experience. Fluency in French (speaking/writing). Experience with call‑center software and customer relationship management tools. Benefits Competitive salary ($21/hr + $2 bilingual premium) with incentive programs. Medical and Dental benefits. Employee Family Assistance Programs. Rewards & Recognition programs. Paid training and 2 weeks of annual leave. Continuous learning through progressive training. Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs. #J-18808-Ljbffr