We are hiring a Customer Support Specialist to elevate our support functions in a hybrid work environment! This role is key to delivering exceptional customer experiences in our growing B2B SaaS company.In this role, you'll manage a variety of customer requests while prioritizing urgent issues for effective resolutions. Your insights will not only improve our customer service but also optimize support operations. Collaborate with your team to drive processes that cater to a diverse range of customer needs.Key Responsibilities:• Respond to customer support inquiries quickly and effectively• Prioritize and triage incoming tickets according to urgency• Achieve high-quality resolution metrics and customer satisfaction• Collect and analyze customer feedback for ongoing improvements• Build essential customer support documentation for efficiencyRequirements:• Minimum 3 years in customer support, preferably B2B SaaS• Proficient in written communication and detail-oriented• Strong emotional intelligence and problem-solving abilities• Familiarity with helpdesk solutions like Zendesk or Intercom• Bonus: Experience in scaling customer support operationsMake a significant impact on our customer support strategies and enhance customer engagement as a Specialist.#J-18808-Ljbffr
Customer Support Specialist - Hybrid Role
EXACARE AI
toronto, toronto
Published 17 days ago
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