Maximize ITSM processes as an ITSM Analyst. Leverage ITIL expertise to govern, optimize, and enhance IT service management, focusing on automation and continual service improvement in a full-time role.In this pivotal position, you will support the ITSM platform while ensuring alignment with best practices. Your responsibilities include monitoring service performance metrics, executing improvements, and facilitating major incident management. Contributions to training and documentation efforts will help cultivate a culture of ITSM excellence throughout the organization.Key Responsibilities:• Champion continual service improvement initiatives• Serve as process controller for ITSM practices• Monitor daily operations to ensure compliance• Lead root cause analysis for recurring issues• Support major incident management communicationsRequirements:• Bachelor's in Information Technology or related field• 5+ years experience in ITSM roles• ITIL Foundation certification required• Strong analytical and communication skills• Experience with ITSM tools and configurationEnhance service management efficiency and contribute to organizational success by leveraging your ITSM acumen and collaborative spirit.#J-18808-Ljbffr
Itsm Analyst Driving Service Management Efficiency And Improvement
ENERCARE INC.
markham, markham
Published 27 days ago
Report job