Elevate customer engagement and education as a Director of Customer Enablement. Drive impactful programs and measurable outcomes for a thriving SaaS environment, while scaling customer learning experiences.In this pivotal role, you will lead the global customer education strategy, focusing on onboarding, retention, and advocacy. You will manage a comprehensive ecosystem designed for over 5,000 customers, guiding multi-disciplinary teams across content, events, and community development. Your expertise in customer enablement will be vital for business growth and securing long-term value for customers.Key Responsibilities:• Own and scale the global education hub for customers• Design high-impact training and community engagement programs• Lead strategies for AI-enhanced self-service experiences• Define the ROI of customer enablement initiatives• Advocate for customer needs within the organizationRequirements:• 10+ years in customer education or enablement• Experience scaling programs for a large customer base• Proven leadership of multi-functional teams• Track record in measuring customer education ROI• Recognized contributor in the industry preferredYour leadership will define successful educational strategies and enhance customer independence across a growing SaaS platform.#J-18808-Ljbffr
Lead Global Customer Enablement For Educational Excellence
ABSORB SOFTWARE
, , canada, , , canada
Published 27 days ago
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