Team Lead, Community Support Services (CSS) Responsible for the management and oversight of a team of Community Support Services (CSS) associates. The role directly supports the company mission, objectives and goals, and is responsible for executing and upholding processes and changes. The Team Lead will work out of the Calgary office but must attend both the Calgary and Edmonton offices. Administrative Support to Community Managers Creating a variety of documents using proscribed procedures and templates Thoroughly proofreading documents, correcting clerical errors and suggesting editorial changes Saving and distributing documents as needed Accurately updating relevant databases and directories Completing or assisting in large, complex or sensitive projects Ensures The Administration Department Operates Efficiently Ensuring that regulatory deadlines are met Communicating with Condo Managers to resolve challenges, errors and concerns Communicating with and providing feedback to stakeholders, such as CSS leadership, the Operations team and Executive Leadership as needed Overseeing a team of CSS associates Creation, implementation & improvement of CSS processes Approving administrative associate timecards and time off requests Completing CSS tickets as time permits Continual Improvement Participating in the selection process for new associates, including interviewing & hiring Performance managing associates in line with company policies Implementing training & auditing of new processes as it relates to their team Conducting team performance reviews Providing continued feedback on the admin department and processes Additional Duties Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional, and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by management. Perform any range of special projects, tasks, and other related duties as assigned. Travel Must be able to travel to Edmonton periodically. Supervisory Responsibilities Supervise RSS team Review and approve time-off requests Assign, monitor, and manage tasks and responsibilities Evaluate performance on a regular basis using PowerBI dashboards and other performance reporting tools Review NPS weekly and monthly in conjunction with the RSS Manager. Assist in recruiting, interviewing, hiring, and training members of the team Provide coaching and disciplinary actions, as necessary Review daily and manage/approve team timecards in ADP Education And Experience 3-5 years of office management and previous supervisory experience required High school diploma or GED required Associate’s or Bachelor’s degree in a business field or property management and/or at least 4 years of transferrable work experience preferred Intermediate proficiency in MS PowerPoint, Excel, and Word strongly preferred 45-50 wpm typing speed Knowledge, Skills & Proficiencies Ability to build and maintain positive working relationships Strong communication skills, written and verbal Well-developed interpersonal aptitude including excellent organizational abilities Effective problem‑solver and collaborator Skills and/or aptitude for managing a systems approach to administrative support Tools & Equipment Used Computer, Keyboard Office Equipment including phone system, printers, fax machines, mail machines, etc. Physical Requirements & Working Environment Sitting at a desk Use of keyboarding Able to lift up to 50 pounds. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr