Queen's Park Ontario Provincial Government, Canada | Posted on 04/07/2026 Job Description Position: IT Operations Support Specialist Location: Toronto, ON (onsite) Job ID #: RQ10929 Duration: 12 Months Role Overview The Systems Administrator / Operations Support Specialist provides day‑to‑day operational and technical support, serving as a first point of contact for client issues. This role requires strong service management practices, technical troubleshooting skills, and the ability to collaborate effectively with cross‑functional technical teams. Key Responsibilities Provide daily, ongoing first‑point‑of‑contact support to clients through a ticketing system or other established support mechanisms. Prioritize regularly scheduled support activities alongside urgent, unscheduled support requests with a high level of responsiveness and time sensitivity. Act as a liaison between users and internal technical teams, including database, system, network, privacy, security, and software subject matter experts. Triage support tickets to appropriate subject matter experts for resolution, ensuring all tickets are accurately categorized for reporting purposes. Assist with the distribution of client application communications by interfacing with business subject matter experts. Identify connectivity issues and assist in troubleshooting and root‑cause analysis. Follow established service management processes and identify opportunities for continuous improvement. Skills and Experience Requirements Public Sector Experience Minimum 2+ years of experience working in the healthcare industry. Knowledge of personal health information protection legislative requirements and how they apply to the development and maintenance of healthcare systems containing personal health information. Technical Skills Minimum 2+ years of experience providing Tier 1 technical support. Technical certifications such as A+, ITIL Foundation, or equivalent ITIL experience. Technical knowledge of Windows and Linux servers, operating systems, and supporting technology infrastructure. Experience supporting enterprise applications, workforce management systems, financial management modules, virtualization platforms, and directory services (e.g., account creation and access management). Service Management Skills Knowledge of IT Service Management processes with 2+ years of experience supporting remote clients. Hands‑on experience triaging, prioritizing, categorizing, and resolving service requests, incidents, and problem tickets. Management and Communication Skills Proven ability to build strong and effective working relationships. Strong interpersonal, verbal, and written communication skills. Excellent customer service skills, including tact and diplomacy when managing client needs. Strong analytical, problem‑solving, and decision‑making capabilities. Ability to apply active listening skills to support effective issue resolution. Motivated, flexible, and creative team player with strong multitasking abilities and a proven track record of meeting strict deadlines. #J-18808-Ljbffr