Business Unit: Aviation ServicesCareer Area: Operations and AdministrationLocation: Mississauga, Ontario, CAAbout GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ)Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga.If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.What GardaWorld Brings to You as a Service Delivery ManagerSalary between $63,000 - $77,000 annuallyFull health and benefits packagePaid training and leadership development opportunitiesCareer growth within a global organizationExposure to airport operations, aviation, and customer service leadershipInclusive and collaborative work environmentWhat Your Days Will Look LikeLead daily airport operations to ensure efficiency, safety, and service excellenceDrive operational performance and achieve productivity and quality targetsSupport and coach frontline teams in a fast-paced airport environmentImprove workflows and operational processes to enhance customer experienceCollaborate with airport stakeholders and internal teamsMonitor operational KPIs and support continuous improvement initiativesResolve operational issues quickly to maintain seamless operationsEnsure compliance with operational and aviation security proceduresWhat We're Looking ForPost-secondary education or equivalent professional experience1 to 3 years of leadership or operations management experienceStrong leadership, communication, and problem‑solving skillsExperience working in fast‑paced operational environmentsEnglish is required; French is considered a strong assetNo artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.Vacancy Status: This posting is for a current position within the organization.GardaWorld: Make the world a safer place GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.Job Segment: Service Manager, Manager, Customer Service, Management#J-18808-Ljbffr