This role provides the opportunity to lead program‑level management, governance, and delivery oversight for complex, cross‑functional initiatives across the Manulife Vitality program. The successful candidate will be responsible for ensuring programs are well‑governed, risks and dependencies are actively managed, and work is delivered in a predictable, high‑quality way that advances Manulife’s mission to improve health and financial outcomes for customers. By strengthening program management discipline and delivery transparency, this role helps translate strategy into measurable business impact. The role offers broad exposure across business, technology, and vendor partners, along with meaningful influence over how work is planned, governed, and delivered as the program continues to mature. Position Responsibilities Provide program-level governance and delivery oversight for complex, cross-functional initiatives, ensuring alignment to business objectives, timelines, and quality expectations across the Behavioural Insurance portfolio. Establish and operate delivery governance structures, including delivery cadence, readiness checkpoints, dependency management, and decision forums to improve predictability and transparency. Oversee delivery performance of external vendors, ensuring commitments are met and cross-team dependencies are actively managed and resolved. Proactively identify, track, and manage program-level risks, assumptions, issues, and dependencies, supporting mitigation planning and clear communication to stakeholders and leadership. Develop and maintain structured program reporting that provides visibility into delivery status, risks, dependencies, and outcomes to support informed decision-making. Required Qualifications 7+ years of experience in program delivery, project management, product ownership, or a related role in a complex, cross‑functional environment. Demonstrated experience working with delivery methodologies such as Agile, waterfall, or hybrid models. Strong experience coordinating work across business, technology, and external partners. Bachelor’s degree or equivalent professional experience. Preferred Qualifications Experience in insurance, health, wellness, or technology‑enabled programs. Experience supporting or operating delivery governance, risk management, or portfolio oversight processes. Strong communication and stakeholder management skills, including experience preparing leadership‑level updates. Familiarity with common delivery and tracking tools (e.g., Jira, Confluence, ServiceNow, or similar). Experience contributing to delivery optimization or continuous improvement initiatives. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $85,300.00 CAD - $135,300.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr