About the role We are on a mission to build a world‑class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Retail Advisor (Field Specialist) to be the face of our company! Since our entire car‑buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role. What you’ll do Deliver a uniquely special experience to each and every one of our customers inside our new facility! Have exceptional customer service skills, acting as the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint. Inspect vehicles with a sharp eye for detail, carefully assessing vehicle aspects to identify potential issues and ensuring the highest quality of service is provided to our customers. Accurately and efficiently complete customer paperwork and take thorough notes in our customer tracking system. Assist other team members with various tasks as necessary. What we’re looking for Education: High school diploma or equivalent Experience: 1+ years experience in the retail industry an asset 2+ years of customer‑facing experience License: A Class 5 License (valid in British Columbia) Driving Record: 3 years of clean driver’s abstract with no major infractions. Background Check: Clean criminal background check. Work Authorization: Legally authorized to work in Canada. Availability: Minimum of 40 hours per week, with overtime as needed. 4 weekday plus 1 weekend day working schedule. It’d be great if you have A passion for cars and the automotive industry Experience with warranty products so that you can answer any question that arise during the process Why you’ll love it at Clutch Autonomy & ownership – opportunity to build your process and influence the company workforce at every level. Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience. Primary ownership over field work during a phase of rapid growth. Dedicated to attracting and retaining top talent with top‑of‑market compensation packages. Above market health & dental benefits. Employment Type Backfill, Permanent Full-Time Compensation & Benefits Wage: $24 per hour Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance, and dependent coverage; start from day 1. Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email #J-18808-Ljbffr