Step into a pivotal leadership role at BC Family Maintenance Agency in Victoria, BC as a Client and Case Management Manager. This full-time position emphasizes operational efficiency and team development.In this role, you will lead a team focused on providing exceptional client services while ensuring that BCFMA meets its operational objectives. Your expertise in coaching and managing relationships in a unionized workplace will drive performance and service excellence. This position is ideal for someone passionate about community service and reconciliation efforts.Key Responsibilities:• Manage team performance and oversee daily case operations• Implement operational enhancements aligned with agency goals• Address and resolve escalated client concerns• Strategize for continuity during service disruptions• Engage in long-term planning for agency service deliveryRequirements:• Degree or diploma in relevant social or public science fields• At least three years of experience in leadership• Proven ability to manage in customer-centric environments• Experience working with diverse clientele• Knowledgeable in applicable legislation and policiesContribute to impactful community services through strong leadership at BCFMA in vibrant Victoria.#J-18808-Ljbffr
Bcfma Client And Case Management Leader
B.C. FAMILY MAINTENANCE AGENCY
, nb, canada, , nb, canada
Published 23 days ago
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