Revenue Operations Manager Lightspeed is looking for a Revenue Operations Manager to join our Global Revenue Planning & Reporting team as the owner of GTM governance, operating rules, and performance tooling. In this role, you will define how the GTM organization runs by setting policies, business rules, and system requirements that keep Sales, Marketing, and Finance aligned and moving in the same direction. This is a high‑ownership role for someone who thinks in systems and thrives on clarity. Responsibilities Own GTM operating rules – define and maintain the rules of engagement that govern how the GTM org works: account categorization, routing, ownership assignment, and lifecycle status definitions across Salesforce and connected systems. Translate policy into system requirements – act as the bridge between GTM leadership decisions and Information Systems, ensuring every business rule is documented, implemented, and auditable. Own metric governance – define and maintain metric definitions, attribution rules, and reporting standards that the business relies on to measure itself; be the authority when definitions are challenged or inconsistent. Govern major GTM process changes – lead cross‑functional alignment on significant process changes (new business models, routing overhauls, territory changes) from policy definition through system implementation. Define tooling requirements – identify gaps in the current GTM tooling stack, articulate requirements clearly, and partner with Systems and Data teams to deliver scalable solutions. Build governance infrastructure – document policies, business rules, and process frameworks in a way that makes them accessible, maintainable, and usable by the teams who depend on them. How you will succeed GTM business rules are documented, current, and auditable – no tribal knowledge. Reduction in cross‑functional escalations caused by undefined or conflicting rules. Policy‑to‑implementation cycle time shrinks quarter over quarter. Core GTM metrics have a single, agreed definition that stakeholders actually use. Tooling gaps are scoped and handed off with structured requirements – not just flagged. Governance docs are maintained and usable, not shelf‑ware. Qualifications 5+ years of experience in Revenue Operations, Sales Operations, or a GTM strategy & operations function. Salesforce fluency – you understand how object relationships, workflows, and automation translate business policy into operational reality. Proven experience owning business rules, attribution frameworks, or operating model governance in a B2B SaaS environment. Strong cross‑functional track record – you’ve worked with IS, Data, Marketing, and Sales leadership to drive aligned decisions and system changes. Comfort working with BigQuery and Looker to validate, QA, and interrogate data that underpins business rules. Experience documenting complex policies and translating them into clear, actionable requirements for technical teams. Bachelor’s degree in Business, Finance, Operations, or a related field. Familiarity with Looker, Pigment, or Spiff is a plus. Fluency in English as a working language is required for this position. Compensation We reasonably expect the total compensation for this position to be in the range of $85,000 to $92,000 CAD. Compensation may vary based on skill set, qualifications, experience, and market data. Benefits Flexible paid time off and remote work policies. Equity options. Contributions to your pension plan. Training opportunities to grow your skills and career. Health and wellness credit. Time off to volunteer and give back to your community. Interest groups, employee‑led networks, social committees, and sports teams. Computer purchase program for a personal MacBook. Enhanced parental leave. Equal Opportunity Employer Lightspeed is a proud equal‑opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr