Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. About TCS TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025,(BS1) and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Required Skill Sets Production Support Incident Management: Own L2L3 production support for Salesforce (Sales Cloud, Service Cloud, Experience Cloud, etc.) Act as primary escalation point for critical production incidents (P1P2) Lead incident triage, resolution, and communication with stakeholders Ensure SLA adherence and timely issue resolution Coordinate on‑call support and support rotations Root Cause Analysis Problem Management: Perform root cause analysis (RCA) for recurring or major incidents Drive permanent fixes and preventive actions Maintain problem records and track remediation progress Identify systemic issues and recommend platform improvements Release Change Management: Support production deployments and release validation Review change requests for production readiness Coordinate with Dev, QA, and DevOps teams during releases Ensure rollback plans and post‑deployment verification Salesforce Platform Management: Monitor platform health, integrations, and data integrity Troubleshoot issues related to Apex, Flows, Validation Rules Ensure compliance with Salesforce best practices Stakeholder Team Leadership: Act as bridge between business, IT, and Salesforce teams Provide clear status updates during incidents and outages Mentor and guide support analysts and junior admins Drive continuous improvement in support processes Documentation Governance: Maintain runbooks, SOPs, and knowledge articles Improve monitoring, alerting, and automation Support audits, compliance, and governance standards Copado Experience is Mandatory Salary Range - CAD$ 110,000 - CA$ 120,000 Per Year Note TCS does not use artificial intelligence tools for candidate screening or evaluation. This posting is for a current vacancy The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2‑week period. We invite you to continue to apply for other opportunities that match your profile. #J-18808-Ljbffr