The Associate Vice President (AVP), eCommerce Operations is accountable for the overall leadership and performance of end-to-end eCommerce operations, ensuring a stable, scalable, and efficient operating model that supports profitable growth and a consistent customer experience. The role provides executive oversight across Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment. Working in close partnership with leaders across Store Operations, Digital Product, IT, Fraud, Contact Centre, Transportation, and external partners, the AVP ensures operational readiness, reliability, and continuous improvement. Key Responsibilities Provide executive leadership and accountability for Online Order execution, Ship-to-Home, and Endless Aisle / Online Assortment fulfillment Establish and evolve operating models, governance, and controls that support business growth, peak periods, and new Digital capabilities Lead cross-functional alignment across Store Operations, Digital, IT, Fraud, Contact Centre, and Transportation Own operational readiness for Digital releases, including deployment coordination, stabilization, and issue management Provide oversight of vendor onboarding, compliance, and ongoing operational performance for online-exclusive assortments Govern product availability, orderability, ASN performance, aged orders, and vendor service-level adherence Lead enterprise-level operational incident management, escalation, and root-cause resolution Lead and develop a multi-disciplinary organization of leaders and managers across eCommerce Operations and Digital Experience Integration Foster a high-performance culture focused on operational discipline, collaboration, continuous improvement, and customer outcomes Requirements Extensive leadership experience in eCommerce, Digital Operations, Omnichannel Retail, or a comparable operational environment Demonstrated ability to lead large, complex, cross-functional teams within a matrixed enterprise Strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations Proven capability translating enterprise strategies into scalable and disciplined operational execution Enterprise and operational leadership Cross-functional influence and stakeholder management Clear and effective executive communication Change leadership and continuous improvement Customer-focused decision making Benefits Competitive salaries and wages Canadian Tire Profit Sharing Retirement and savings programs Store discounts $5,000 per year in mental health benefits for eligible employees and their families Triangle Learning Academy professional development Extensive leadership experience in eCommerce, Digital Operations, or Omnichannel Retail; demonstrated ability to lead large cross-functional teams in a matrixed enterprise; strong knowledge of eCommerce fulfillment, digital release integration, vendor ecosystems, and customer service operations #J-18808-Ljbffr