The Enterprise Applications Specialist is responsible for the administration, integration, and continuous improvement of core business systems, including CRM platforms, customer support tools, and data/reporting environments. This role supports cross-functional teams by ensuring systems are reliable, scalable, and aligned with business processes. What You’ll Do Administer and support key platforms including Salesforce, Zendesk, HubSpot, NetSuite, Power BI, Microsoft Fabric, Mailchimp, and Ironclad Manage system configurations, user access, permissions, and ongoing maintenance Perform updates to Salesforce including pricing structures, product configurations, and license entitlements System Integrations & Automation Maintain and enhance integrations between enterprise systems (e.g., Salesforce with HubSpot) Develop and troubleshoot integrations and implement improvements to ensure data consistency across platforms Administer Zendesk as the primary customer support ticketing system Optimize workflows for ticket intake, assignment, tracking, and resolution Support ongoing improvements, including data retention solutions and system scalability Support data analytic and reporting processes, including integration of application data into the enterprise data lake (Microsoft Fabric) Maintain and enhance dashboards and reporting tools using Power BI Perform regular updates and refreshes of business dashboards (e.g., release dashboards, operational dashboards) Ensure data accuracy and availability for reporting and analytics Configure data inputs, permissions, and structure to support business visibility Collaborate with data and business teams to enhance reporting capabilities Documentation & Knowledge Management Ensure system configurations, processes, and integrations are well documented and accessible Support knowledge transfer and onboarding for new team members Partner with business stakeholders (Customer Success, Sales, Marketing) to understand system needs and implement solutions Provide troubleshooting, debugging, and technical support for enterprise applications Collaborate with other administrators and developers to resolve complex issues and improve system performance Qualifications Required Experience administering enterprise applications (e.g., Salesforce, Zendesk, HubSpot, or similar CRM/support platforms) Strong understanding of system integrations and data flows between platforms Experience with reporting tools such as Power BI or similar Ability to troubleshoot technical issues and support system users Preferred Experience with Microsoft Fabric or data warehousing concepts Foundational understanding of relational databases Familiarity with customer support platforms and ticketing systems Experience working with APIs, integrations, or automation tools Core Competencies Problem-solving and analytical thinking Strong attention to detail and data accuracy Ability to manage multiple systems and priorities Effective communication and cross-functional collaboration Location Calgary, AB - In office CMG Compensation and Benefits Overview Learning and development opportunities RRSP contributions Top of the line medical and dental benefits including a health spending account 20 days of vacation per year plus flex days Choice of transit pass or underground parking (Calgary) Car wash (Calgary) Cafeteria and complimentary barista style coffee and more (Calgary) #J-18808-Ljbffr