Get AI-powered advice on this job and access more exclusive features. Responsibilities: Able to anticipate the needs of clients/users and act as the key experts ensuring business needs are met. Identify the source of concerns by analyzing data and bringing clarity to data to show why results are as they appear. Manage the business expectations to ensure they are well-informed of progress and challenges. Document processes and procedures to contribute to the overall team knowledge base. Work effectively with other team members to resolve complex issues, share knowledge, and provide support across departments. Communicate effectively, verbally and in writing, to clearly explain root causes of issues and potential solutions to users. Use analytical thinking to identify root causes, evaluate solutions, and implement fixes. Interact professionally and empathetically with users, managing frustrations and providing timely support. Review user issues meticulously, ensuring all aspects are addressed before closing a ticket. Utilize data analysis and querying tools like SQL Server Management Studio and HiveQL for MSaaS and Big Data environments. Possess basic knowledge of AWS. Key Skills: SQL & HiveQL Querying Application & User Support Basic AWS Knowledge Strong Communication & Documentation Skills Responsibilities: Identify and resolve user issues related to Client Financial Data. Provide guidance and support on application usage relevant to the Client Financial team. Log, track, and prioritize support requests through ticketing systems. Update internal knowledge bases with troubleshooting steps and best practices. Provide basic training on ticketing software and updates. Escalate issues to senior technical support when necessary. Seniority level Associate Employment type Full-time Job function Information Technology, Design, and Business Development Industries Technology, Information and Media, Software Development, and IT System Custom Software Development Referrals can increase your chances of interviewing at Capgemini by 2x. Set job alerts for “DevOps Engineer” roles by signing in. Location options include Toronto, Ontario, Canada, with salaries ranging from CA$65.00 to CA$6,575.00, posted 3 weeks ago, and Richmond Hill, Ontario, Canada, posted 3 days ago. We’re unlocking community knowledge in a new way, with insights added directly into articles, started with the help of AI. #J-18808-Ljbffr