Lead IT service delivery as a Senior Manager at CC&L Financial Group. Drive process excellence and improve client satisfaction in a hybrid environment.This role is critical for managing the delivery and quality of IT services, ensuring they align with business operations and stakeholder expectations. You will guide a high-performing team while maintaining effective communication between technical experts and business units. Your leadership will be pivotal in achieving operational maturity and service reliability.Key Responsibilities:• Oversee service management practices across IT• Monitor and manage daily IT service operations• Lead collaboration with technical teams on improvements• Implement continuous improvement strategies• Manage vendor performance and service contractsRequirements:• Bachelor’s in Information Technology or Business• Over 10 years in service management• At least 5 years leading teams in IT• Familiarity with ITIL methodologies preferred• Strong communication and leadership aptitudeFoster IT service excellence through leadership and innovation at CC&L Financial Group.#J-18808-Ljbffr
It Services Senior Manager Hybrid Role
CONNOR, CLARK & LUNN FINANCIAL GROUP (CC&L)
vancouver, vancouver
Published 23 days ago
Report job