Advance your career as a Senior Network Support Specialist. Focus on diagnosing and resolving intricate network issues with a strong emphasis on customer interaction.In this pivotal role, you will handle complex Level 2 and 3 network problems, including VoIP and connectivity challenges. Collaborate with telecom carriers while leveraging network diagnostic tools to ensure service excellence and customer satisfaction. Your hands-on experience and analytical skills will be vital in this fast-paced environment.Key Responsibilities:• Analyze and troubleshoot wired and wireless network issues• Lead troubleshooting calls with customers and carriers• Resolve routing, NAT, and subnetting problems• Support VoIP services and diagnose call flow issues• Document actions and improve resolution processesRequirements:• 4+ years in network support or system analysis• Expertise in TCP/IP, routing, and network technologies• Experience with Cisco hardware and software• Strong problem-solving and communication abilities• Skilled in packet-level analysis with toolsBecome the go-to technical resource for resolving network and voice challenges for our valued customers.#J-18808-Ljbffr
Expert Network Support Specialist Needed
FIBERNETICS CORPORATION
kitchener, kitchener
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