Are you seeking rewarding work? Do you want to add value to your community? CDRCP is currently seeking a visionary thinker that is positive and self‑motivated. Come join our team of passionate difference makers. Position: Manager, InfoPeel and Respite Services Reports To: CEO Position Profile The Manager of InfoPeel and Respite provides strategic and operational leadership to the planning, coordination, management, and delivery of information, referral, for the centralized information and referral platform (InfoPeel) and Respite service. This role oversights program development, staff supervision, performance measurement, funder reporting and continuous quality improvement initiatives, in alignment with CDRCP’s Strategic Plan. The manager leads the development and implementation of effective practices, service standards, and performance measurement frameworks across all areas of the InfoPeel and Respite. The Manager oversees data systems, web-based service functions, evaluation processes and reporting to support accountability and evidence-informed decision making. Through strong community relationship-building, strategic planning, and systems leadership, the Manager identifies service gaps, develops responsive solutions and fosters a culture of continuous improvement. Major Responsibilities Provide strategic oversight of all activities and programs within InfoPeel and Respite Lead the ongoing development and enhancement of integrated data and web‑based functions and services related to InfoPeel and Respite to ensure equitable and responsive access for families Establish and monitor service standards, Key Performance Indicators (KPIs) and operational benchmarks aligned with organizational and funder requirements; provide recommendations to improve processes, increase efficiencies and strengthen service quality Develop and manage departmental budgets in collaboration with the Senior Management team, ensuring responsible stewardship of resources Identify service gaps and system pressures through data analysis and community partner engagement, and implement appropriate solutions Collaborate with the Senior Leadership team to set and meet internal and external service targets and KPIs while ensuring adherence to service guidelines and CDRCP’s strategic plan Administration and Leadership Lead, supervise, mentor and evaluate performance of InfoPeel and Respite team, embedding a continuous improvement cycle to monitor outcomes, strengthen practice and achieve established service targets Foster a culture of learning, accountability, collaboration and continuous improvement Oversee operational planning, staffing, scheduling, coverage, outreach and other resource allocations to ensure effective service delivery Monitor professional and community resources to identify gaps, trends and system pressures, and implement responsive solutions to address identified challenges Ensure practices are reflective of organizational policies, funder requirements and relevant legislation Monitor allocated funds and budgeting effectively for all InfoPeel and Respite projects and events Lead cross‑departmental collaboration, and identify and address organizational gaps or areas for growth, with guidance from the Executive Director Develop and maintain active and effective communication practices and community information networks Maintain effective health and safety practices, role model effective practices and adhere to policies and procedures Qualifications Post‑secondary education and related experience in Developmental Services, Resource Teaching, Social Work, Early Years and Child Care, or related human services area 3+ years of experience in staff supervision, management and leadership of large teams Experience in development, management and reporting of budgets and outcomes Strong understanding of statistics and data trend reporting Strong understanding of local, provincial and national frameworks, legislation, resources and best practices to support quality and capacity building Understanding of user experience thought process Effective use of current technology including databases, websites and learning platforms Clear English verbal and written communication skills, second language an asset Knowledge of relevant legislation Ability to work flexible hours including evenings and weekends and act independently Possession of a valid G Driver’s License, a safe driving record and access to independent transportation Acceptable Vulnerable Reference Check Job responsibilities are subject to change under the direction or assignment of the CEO. To learn more about CDRCP please visit CDRCP is committed to ensuring that employment decisions are made equitably, and that employment barriers are eliminated in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Employment decisions are made based on experience, skills, attributes and qualifications. Candidates that require accommodation during the application process are encouraged to contact the Hiring Manager at CDRCP. CDRCP is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation. #J-18808-Ljbffr