AtRange Groupwe believe in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales. All our investments stem from a common thesis, that travel advisors add real value to a trip. Travel advisors when equipped with technology and 24/7 support are irreplaceable. Equally important is our philanthropy. Range Foundation channels 10% of group profits to social impact. From exploration grants, improved access to education, new discoveries on sea and land, cultural infrastructure, and helping our global neighbors in times of need — we are investing to build a better future.THE ROLE TripArc is in active build mode. Three pods — Itineraries on ADX, QT Styler, and Product Builder — are delivering in parallel against a platform that thousands of travel advisors depend on every day. This Delivery Manager role exists to keep that parallel delivery coherent: ceremonies running tight, dependencies surfaced early, teams unblocked, and both teams and leadership accurately informed without having to ask.This is a role defined by precision in execution. The mandate is straightforward: the right work, sequenced correctly, across three teams with distinct rhythms and technical contexts. The Delivery Manager is the operational backbone of this initiative — and at a build of this scale and strategic importance, that function carries genuine weight.The ideal candidate brings deep Scrum mastery, cross-team delivery experience, and the professional maturity to operate effectively across engineering, product, and business stakeholders simultaneously.WHO WE ARE TripArc develops AI-powered products on an AI-assisted delivery workflow, and we expect our Delivery Manager to be a genuine advocate for both. That means understanding how tools like Claude and similar AI assistants change the velocity and quality dynamics of a development team — and knowing what effective quality gates, review practices, and coaching look like in that context. Familiarity with Claude is expected. Candidates who have led delivery for AI-assisted engineering teams and built operational frameworks around that experience will stand out.Key ResponsibilitiesDelivery Execution Across Three PodsFacilitate all Scrum ceremonies across Itineraries on ADX, QT Styler, and Product Builder — including stand‑ups, backlog refinement, sprint planning, sprint reviews, and retrospectivesOwn SAFe Agile activities including PI Planning — coordinating across pods to align program increments, surface cross‑team dependencies, and maintain delivery confidence at the portfolio levelMonitor sprint velocity, team capacity, and progress against goals; surface variance proactively and with clarityManage release plans in deep collaboration with the Release Manager and Product Owners — maintaining accuracy across scope, release numbers, and launch datesOwn and maintain risk and decision trackers; identify blockers and surface dependencies before they impede deliveryChair team meetings, manage day‑to‑day project activities, and ensure appropriate escalation pathways are in placeTooling & ReportingEstablish and enforce JIRA ticket conformity across all teams — structured, consistent data across JIRA and Git is the raw material; the expectation is that you turn it into actionable insights, not just reportsAnalyse data from JIRA and Git to identify patterns, forecast risks, and surface insights — dashboards and trackers should drive decisions, not just document activityTranslate reporting data into clear, insight‑led status updates for teams and leadership — covering milestones, deliverables, dependencies, risks, and recommended actions, not just statusStakeholder & Cross-Team CoordinationCollaborate with Product Owners to maintain prioritized backlogs, align delivery timelines, and manage competing demands across podsWork cross‑functionally to remove impediments, resolve conflicts, and develop actionable risk mitigationsLead Scrum of Scrums to surface and resolve cross‑pod dependencies before they become delivery risksPartner with Product Owners to ensure business objectives are reflected in delivery sequencingMaintain a close working relationship with the Release Manager — aligning sprint outputs to release windows, coordinating cross‑pod timing, and ensuring nothing advances without appropriate oversightLead retrospectives with genuine intent — as a driver of meaningful improvement, not a procedural obligationCoach teams and Product Owners on Scrum best practices and AI‑native ways of working, elevating practice across the organizationCultivate an environment of constructive conflict resolution and early problem visibilityIdentify and implement process improvements that increase throughput and delivery quality without compromising team sustainabilityJIRAConfluenceScrum of ScrumsSAFeClaude (Alternative AI familiarity expected)WHO YOU ARE5+ years of experience as a Scrum Master or Delivery Manager, with demonstrated success leading multiple concurrent teamsDeep, applied Scrum fluency — the judgment to adapt ceremonies and practices appropriately, not simply execute them by the bookAdvanced proficiency in JIRA and Git — you extract meaningful signals from delivery data and know how to translate them into actions your teams and stakeholders can act onProven capacity to manage cross‑team dependencies and communicate risk escalations without generating unnecessary noiseExceptional facilitation and conflict resolution skills, with the confidence to hold difficult conversations and drive alignmentDemonstrated experience working across Product and Technology stakeholders in a complex organizational environmentExperienced professional presence to coach upward as well as downward — senior stakeholders require delivery clarity, not delivery theatreAdditional AssetsSAFe certification (SA, SSM, or equivalent) with hands‑on PI Planning experience strongly preferred; CSM or PSM also valuedExperience leading delivery for teams operating with AI‑assisted development toolingBackground in software development or quality assurance — an understanding of the technical realities your teams navigateWHY TRIPARC Three pods delivering in parallel. One platform. Thousands of advisors watching every release. The Delivery Manager who steps into this role will have direct visibility into one of TripArc's most strategically significant initiatives — and a material impact on whether it lands on time, at quality, and with high‑performing teams intact. For a delivery professional who takes genuine pride in the craft of execution, this is a role worth having.We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation range for this position is: $110,000 to $115,000.The actual compensation may vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. We thank all candidates for their interest however only those selected for an interview will be contacted.#J-18808-Ljbffr