Service Field Operations Manager - Eastern Region The Field Service Operations Manager - Eastern Region is responsible for managing existing installation, new installations, and modernization operational activities, ensuring compliance with customer and company requirements related to safety, cost improvement, and customer satisfaction. The incumbent will manage, coach, and train field employees while maintaining health and safety standards. People Management Provide leadership and direction for operational functions aligned with local strategies and corporate objectives. Manage direct reports through mentorship, guidance, and constructive feedback to promote employee development. Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives, including identifying training needs and delivering safety and technical training. Interface with IUEC Representation to foster positive labor relations. Safety and Supervision Implement company and customer requirements for quality, performance reliability, and passenger safety. Ensure exceptional quality standards, training, and performance of field personnel. Provide mentorship and constructive feedback to hourly employees to promote development. Make sound judgments regarding motivation, training, and work assignments while adjusting manpower to minimum levels and meeting customer requirements. Coach employees on company methods of quality, productivity, and safety. Monitor field employee work quantitatively and qualitatively. Review time tickets for accuracy and maintain vacation schedules. Encourage employees to follow practices and procedures that foster teamwork and improve quality and productivity. Financial Management Manage and support all service work within the framework of the financial budget. Ensure appropriate controls for labour and material spend. Process and Quality Management Monitor job completion checkpoints and implement corrective action to drive performance. Ensure maintenance work meets employee and passenger safety and quality standards and contract requirements. Manage ongoing field audit program to assure conformity of performance standards. Implement service delivery management strategy supporting preventive maintenance while controlling manpower. Provide technical support to Sales and Field employees. Ensure ISO compliance. Customer Service and External Relations Liaise with property management representatives/building owners. Ensure compliance with government regulatory requirements. Interpret customer concerns and mobilize internal resources to assure satisfaction while minimizing cost and resource disruption. Ensure customer needs are met promptly and professionally with clear written communications. Demonstrate to customers fair value for expenditures. Communicate with business agents, inspectors, etc., to resolve disputes. Monitor service calls to eliminate repetitive calls. Maintain proactive relationships with Union business agents. What You Bring Post secondary education – preferably in Business or Engineering. 5–8 years in the elevator industry or related field, with 3–5 years in a senior supervisory or management role. Critical Skills Proficient in MS Office. Coaching and mentoring – ability to motivate and guide team members. Communication – communicate clearly and articulately. Customer service – demonstrate customer focus through performance improvement. Leadership – possess solid leadership skills. People management – ability to select, train, supervise and evaluate staff. Persuasion – motivate employees and customers to act in support of credibility. Presentation – present materials clearly. Problem solving – understand problems, assess responsibility, explore alternatives, develop solutions. Teamwork – interact at all levels and be integral to operations. Adaptability – embrace new concepts and change, seek better ways of doing things. What’s In It For You Competitive salary commensurate with experience. Competitive bonus incentive or commission plan. Professional and leadership development opportunities. Extended health, dental and vision plans. Generous paid time off. Tuition reimbursement. Competitive Group RRSP with company match. Location: Montreal, QC, Quebec, Canada Job ID: 87741 At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. #J-18808-Ljbffr