The Patient Support Service Manager / Senior Manager Supervise, mentor, and coach a team of Patient Service Assistants. Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment. Develop and implement performance goals and conduct performance reviews for team members. Manage team schedules and ensure adequate staffing coverage for all shifts. Address and resolve team conflicts and performance issues. Identify training needs and facilitate professional development opportunities for PSAs. Promote teamwork and collaboration within the PSA team and with other departments. Oversee the patient reception process, ensuring efficient and timely patient registration, check‑in, and check‑out. Monitor the handling of patient inquiries, ensuring accurate information is provided and concerns are addressed professionally. Develop and implement procedures for managing patient flow and minimizing wait times. Handle escalated patient complaints and resolve issues effectively. Ensure compliance with patient privacy regulations (e.g., HIPAA, PDPA). Supervise the cashiering/payment process, ensuring accuracy and efficiency in handling patient payments. Implement and enforce cash handling procedures and controls to minimize risk. Reconcile daily cash and credit card transactions. Monitor and resolve payment discrepancies. Ensure compliance with financial regulations and policies. Prepare and present reports on patient service metrics and team performance. Qualifications Degree or equivalent in Healthcare Administration. Preferably with at least 6 years of working experience in Nuclear Medicine. #J-18808-Ljbffr