Overview Manage, mentor and coach a team of Customer focused professionals, improve Service process efficiencies and enhance the KMBS Customer experience. Responsibilities Manage, mentor and coach Responsible for reviewing quality and quantity of Service productivity Ensure the training is requested and attended by all relevant staff Review and coach all Service staff on CIP’s Communicate and encourage growth and career planning Improve process efficiencies Analyze service processes to improve efficiencies and promote cost reduction Participate and encourage Sales/Service meetings Monitor progress and promote field focus and adherence in cost saving modifications. Responsible for reviewing Service Level Agreements for Branch compliance Enhance the KMBS Customer experience Respond in person immediately to all Customer concerns that require managerial intervention Ensure all Customers receive an ETA call prior to site visit Be proactive in customer care by weekly team customer reviews Achieve goal of 88% 1st call fix ratio for the team Improve MIF retention Support and participate in Lead program initiative Ensure that all Customers receive a visit by a technician at least twice per year Participate in Client visits on a monthly basis to promote customer relationship and retention Qualifications A college diploma in a technical or related field Minimum 5 years previous experience as Service Team Leader Good communication and presentation skills Ability to lead and motivate Ability to accommodate shift hours A creative and strategic thinker; able to manage long‑and short‑term initiatives concurrently A team player with a proven problem solving ability, time management and prioritization skills Detail oriented, possessing strong analytical skills and the ability to work self‑managed and collaboratively as part of a team Able to excel in a changing environment Bilingual (English/French) is preferred Competency with MS Office suite Own vehicle with a valid driver’s license Compensation Range $89,430.49– $111,788.12 annually Vehicle Program Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement. Transparent pay structure with clear growth progression. Benefits and employee perks Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Tuition Reimbursement Program Vacation, Paid Personal Time and Sick days Matching RRSP contribution Employee Discounts Employee and Family Assistant Program And more. AI Use Disclosure “Konica Minolta Business Solutions (Canada) Ltd. or our third‑party contractors may use Artificial Intelligence in the recruitment process.” Equal Opportunity Employer Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale. #J-18808-Ljbffr