Agent Import Maritime/Ocean Import Agent Location: Montreal, QC, Canada CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and strive for better ways in everything we do; our culture is embodied by Boldness , Imagination , Exemplary and Excellence . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. YOUR ROLE To coordinate the activities of the ocean import department to ensure a courteous and efficient customer experience while maintaining a competitive cost structure for both the company and our clients. Keep clients updated with the status of their shipment. WHAT YOU WILL BE DOING Understand and comply with the procedures related to ocean import. Receive client orders and send them to the originating agent to coordinate shipments with suppliers. Follow up with agents to ensure shipments are shipped on the planned date. Receive the bill of lading from overseas agents. Open files for shipment and enter data in the operational system according to the ISO standards of the company. Update events in the Cargowise system. Inform clients, via e-mail, of the details of their shipments and the date of arrival. Keep up to date shipment files with documents received by agents. Invoice clients and ensure all charges for services rendered are included and that rates are billed according to the agreement (verify credit with accounting if necessary). Select an approved supplier for shipping amongst the ISO list of approved suppliers. Other duties as defined by the immediate supervisor. WHAT WE ARE LOOKING FOR 2-3 years of relevant post-secondary education or experience. Ability to provide exceptional customer service to clients. Excellent organization skills and be a proactive problem solver. Ability to manage own time and priority workload to meet internal and external expectations. Must be proficient in all areas of Microsoft Office Suite. Must be bilingual – English and French. Excellent communication skills (written and verbal). Good interpersonal and teamworking skills required. Benefits: Professional Development Opportunities Continuing Education CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview. #J-18808-Ljbffr