Position DescriptionWe are currently searching for an enthusiastic candidate with at least 5 years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations to join our Energy Solutions business unit in Calgary. The Energy solutions business unit has 5 IP products: "PAS" (Production Accounting Solution), "RMS" (Royalty Management System), "PVR" (Production Volume Reporting), "LandMan" (Land & Asset Management) and enVision (O&G Financial Management). CGI is well known in the industry as a leader in the Energy field for providing custom tailored, high quality and high impact systems.Future duties and responsibilitiesThe candidate will handle day to day support for our 40+ PAS clients, provide resolutions and elevate as necessaryPerform analysis of clients' complex issuesRespond to user support requests by monitoring Jira and the Support Mailbox, triaging issues and communicating with clients as requiredPerform QA testing for new features, software fixes and prioritized JIRA'sReview Release notes and provide feedback to Technical writersContribute to content for monthly User Group meetingsCreating documentation as requiredParticipate in development meetings with PAS team to review and assist with new development related to PAS business requirementsImplementation of new properties and new clientsConducting internal and external demosCreate and deliver training materials to clientsAble to work independently and as part of a teamDocumenting processes and fixesRequired Qualifications5+ years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementationsA good knowledge of the Oil & Gas domainExcellent interpersonal, oral and written communication skillsPost-secondary education in a relevant discipline or equivalent work experienceEager and friendly and Client FocusedStrong Microsoft office, excel and word skillsAttributesPAS or comparable production accounting system knowledgeAble to multitask effectivelyCritical eye for detailHave excellent time management, task planning and prioritization skillsAble to adapt quickly to changing requirementsAble to work effectively with minimal supervisionAbility to build strong relationships with team membersExcellent written and verbal communications in EnglishProblem solver, ability to think outside of the boxWillingness to learn and growEmbrace emerging technologyNice to HaveExperience working in service desk supportExperience working in an Agile Development environmentFormal training and/or designation related to Business Analysis and/or Project ManagementCAPPA designation5+ years of experience in positions requiring analysis, documentation, and client interactionTraining and/or designation related to business analysis techniquesFamiliar with database query tools – creating and running SQL scriptsExperienced in using the following tools: SQL Developer, SharePoint and JIRA.CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 - $120,000.As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.#J-18808-Ljbffr