Duration: 6-month contract (Possible extension/Conversion to perm) Location: New West- Hybrid 2-3 days a week with Wednesday being mandatory Overview We are seeking an experienced Application Support Analyst to join a fast-paced internal technology team on a 6-month contract basis. This is a Tier 2 support role focused on operational support and application issue resolution for internal business users across the organization. This is not a Service Desk position. The successful candidate will work closely with internal stakeholders, including senior leadership and executive-level users, providing high-quality technical support and troubleshooting across Microsoft collaboration and productivity platforms. The role will consist of approximately 80% operational support and ticket management, with 20% focused on troubleshooting and resolving application bugs and issues. Responsibilities Provide Tier 2 application support to internal users across the organization Manage and respond to incoming support tickets within established SLAs Troubleshoot and resolve application-related issues and escalations Support Microsoft 365 technologies including Teams, SharePoint, and OneDrive Assist with Power Platform support, including basic troubleshooting and user support Investigate recurring issues and collaborate with technical teams on bug fixes and resolutions Communicate effectively with stakeholders at all levels, including senior leadership and C-level executives Document issues, resolutions, and support processes as required Work collaboratively with internal IT and application teams to ensure smooth day-to-day operations Required Skills & Experience Previous experience in an Application Support or Tier 2 Support role Strong experience supporting Microsoft 365 technologies, specifically: Microsoft Teams SharePoint OneDrive Experience working within a ticketing queue / incident management environment Exposure to Microsoft Power Platform support Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Comfortable supporting executive and senior-level stakeholders Ability to prioritize and manage multiple support requests in a fast-paced environment Nice to Have Experience supporting enterprise applications in a corporate environment Familiarity with ITIL processes or service management best practices Previous experience in a Microsoft-centric environment ("MS Shop") #J-18808-Ljbffr