Sunnybrook Health Sciences Centre has an exciting opportunity for a PAA in Outpatient Care as a member of the team in the Peter Cipriano Centre for Seniors Health. This position is patient facing and provides administrative supports to clinical team across the Cipriano Centre.Summary Of DutiesProvide PAA support across the Cipriano CentreCoordination of all administrative and clerical activities within the departmentRespond to incoming phone calls and monitor department email box, direct inquiries to appropriate personnel/area, greeting patients on arrivalSupport patient care—registration and updating of patient information, scheduling appointments, reminder phone calls, chart preparation, processing orders and ordering tests, arranging follow ups, filing/scanning documents, documenting patient communication in EMR, processing community pharmacy refill requests, post visit exam room restock, and work with task manager systemManage no shows and cancellation listSupporting patients/caregivers to complete surveys and/or documentsSupporting Interprofessional team with staff schedule and government forms for patientTracking stats across the servicesOrdering supplies and restocking unitAssisting with projects, arranging meetings, and taking meeting minutesPayroll duties as requiredBe a role model for exemplary senior friendly care and promote senior friendly care principlesOther administrative duties as requiredQualifications/SkillsCompletion of Medical Office Administration program or the equivalent combination of education and experienceTwo years of Administrative/Business experience required, in a health care setting preferredExperience with VHS, QuadraMed, Sunnycare, BMS, Outlook, MS Office, Dimensions and ZoomStrong attention to detail, excellent verbal and written communication skillsOutstanding interpersonal and customer service skillsProven ability to respond effectively in stressful situationsExcellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staffEffective time management skills and ability to multitask is essentialDemonstrated Patient-Focused Care/Customer Service behaviorAdvanced organizational skills and ability to prioritize in a fast‑paced environmentExcellent interpersonal skills and demonstrated understanding and ability to work in an inter‑professional teamKeyboarding at 40 net w.p.m minuteDemonstrated satisfactory attendance and punctuality requiredEnjoys working with the senior patient population#J-18808-Ljbffr